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Delivery Policy

HOURS: 9am - 6pm EST

DAYS: Everyday except for Sundays and major holidays

FEE: $20 ($10 extra for each additional item delivered to the same address)

WEB ORDERS:

All web orders are for delivery on the following business day or as otherwise requested.

SAME DAY ORDERS:

We do take same day orders as long as they are placed before the flower market closes at 11am EST. Please call us at 212-882-1065 or email us at info@flowersbyivona.com for flower availability.

TIMING AND CONFIRMATION: 

Upon request, we will happily provide you with a delivery confirmation and/or a 4-hour delivery window. However, since all of our arrangements are hand delivered by an independent flower delivery messenger service, we are unable to provide an exact delivery time.

SERVICE AREA: 

Please note that in order to ensure that our designs arrive at your door in a timely fashion and in an impeccable condition, we currently only offer deliveries in Manhattan. Please contact us for any local, but out of Manhattan deliveries, and we will let you know if we are able to fulfill your order.

DELIVERIES TO A BUSINESS ADDRESS:

For deliveries to a business address, please provide the company name, floor/suite number and a contact telephone number for the recipient. All deliveries to a business address are made by 5pm EST, excluding major holidays and weekends.

DELIVERIES TO A RESIDENTIAL ADDRESS:

For buildings without a doorman, please provide us with the recipient's phone number or email address, so that we can arrange a mutually convenient delivery time. All deliveries to a residential address are made before 6pm EST, excluding Sundays and major holidays.

ADDITIONAL CHARGES:

It goes without saying that we will do our best to get the flowers to the lucky recipient. In the event that a delivery cannot be completed due to missing or incorrect delivery information provided to us, additional charges may apply for multiple attempts to deliver. To avoid additional charges and delays, please ensure that the recipient or someone authorized to receive the delivery is at the address submitted with the order. Once an order is accepted by the building services (mailroom, doorman, security, or reception) on behalf of the recipient, the order is considered delivered.

ADDITIONAL INSTRUCTIONS:

Please include any additional delivery instructions in the comments section at checkout.

QUESTIONS?

Please email us at info@flowersbyivona.com or call us at 212-882-1065.